{"id":43784,"date":"2026-10-06T17:13:42","date_gmt":"2026-10-06T10:13:42","guid":{"rendered":"https:\/\/f-techsolution.com\/?p=43784"},"modified":"2026-10-20T17:18:10","modified_gmt":"2026-10-20T10:18:10","slug":"shared-mailbox-phu-hop-voi-sales-va-support-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/f-techsolution.com\/en\/blog\/shared-mailbox-phu-hop-voi-sales-va-support-nhu-the-nao\/","title":{"rendered":"Shared Mailbox ph\u00f9 h\u1ee3p v\u1edbi sales@ v\u00e0 support@ nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"

Shared Mailbox ph\u00f9 h\u1ee3p v\u1edbi sales@ v\u00e0 support@ nh\u01b0 th\u1ebf n\u00e0o?<\/h1>\n

\"Shared<\/p>\n

Trong nhi\u1ec1u doanh nghi\u1ec7p, c\u00e1c \u0111\u1ecba ch\u1ec9 nh\u01b0 sales@company.com<\/code>, support@company.com<\/code>, info@company.com<\/code> ho\u1eb7c contact@company.com<\/code> \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng s\u1eed d\u1ee5ng.<\/p>\n

N\u1ebfu doanh nghi\u1ec7p x\u1eed l\u00fd c\u00e1c \u0111\u1ecba ch\u1ec9 n\u00e0y b\u1eb1ng c\u00e1ch t\u1ea1o m\u1ed9t t\u00e0i kho\u1ea3n chung r\u1ed3i chia s\u1ebb username v\u00e0 password cho c\u1ea3 team, vi\u1ec7c v\u1eadn h\u00e0nh c\u00f3 th\u1ec3 nhanh \u1edf giai \u0111o\u1ea1n \u0111\u1ea7u nh\u01b0ng r\u1ea5t d\u1ec5 ph\u00e1t sinh v\u1ea5n \u0111\u1ec1 v\u1ec1 b\u1ea3o m\u1eadt, tr\u00e1ch nhi\u1ec7m v\u00e0 qu\u1ea3n tr\u1ecb.<\/p>\n

Microsoft 365 cung c\u1ea5p m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p h\u01a1n: Shared Mailbox<\/strong>.<\/p>\n

Microsoft m\u00f4 t\u1ea3 Shared Mailbox l\u00e0 mailbox \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng truy c\u1eadp v\u00e0 g\u1eedi email t\u1eeb m\u1ed9t \u0111\u1ecba ch\u1ec9 chung, ch\u1eb3ng h\u1ea1n info@<\/code>, support@<\/code> ho\u1eb7c c\u00e1c \u0111\u1ecba ch\u1ec9 d\u1ecbch v\u1ee5 kh\u00e1c. Ng\u01b0\u1eddi d\u00f9ng c\u00f3 quy\u1ec1n ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 \u0111\u1ecdc th\u01b0, tr\u1ea3 l\u1eddi v\u00e0 g\u1eedi email d\u01b0\u1edbi danh ngh\u0129a mailbox chung.<\/p>\n

V\u1edbi doanh nghi\u1ec7p, gi\u00e1 tr\u1ecb l\u1edbn nh\u1ea5t c\u1ee7a Shared Mailbox kh\u00f4ng ch\u1ec9 l\u00e0 \u201cnhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng xem email\u201d.<\/p>\n

N\u00f3 gi\u00fap bi\u1ebfn m\u1ed9t \u0111\u1ecba ch\u1ec9 chung th\u00e0nh m\u1ed9t k\u00eanh l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c qu\u1ea3n tr\u1ecb<\/strong>, thay v\u00ec m\u1ed9t t\u00e0i kho\u1ea3n d\u00f9ng chung kh\u00f4ng r\u00f5 ai \u0111\u00e3 x\u1eed l\u00fd g\u00ec.<\/p>\n

Shared Mailbox l\u00e0 g\u00ec?<\/h2>\n

Shared Mailbox l\u00e0 mailbox trong Exchange Online d\u00e0nh cho nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng s\u1eed d\u1ee5ng.<\/p>\n

For example:<\/p>\n

sales@company.com<\/code><\/p>\n

support@company.com<\/code><\/p>\n

hr@company.com<\/code><\/p>\n

reception@company.com<\/code><\/p>\n

admin@company.com<\/code><\/p>\n

C\u00e1c th\u00e0nh vi\u00ean kh\u00f4ng c\u1ea7n \u0111\u0103ng nh\u1eadp tr\u1ef1c ti\u1ebfp b\u1eb1ng password c\u1ee7a mailbox. Thay v\u00e0o \u0111\u00f3, Admin c\u1ea5p quy\u1ec1n cho t\u1eebng t\u00e0i kho\u1ea3n c\u00e1 nh\u00e2n.<\/p>\n

Microsoft h\u1ed7 tr\u1ee3 c\u00e1c quy\u1ec1n ph\u1ed5 bi\u1ebfn nh\u01b0:<\/p>\n

Full Access<\/strong> \u2013 \u0111\u1ecdc, t\u1ea1o, ch\u1ec9nh s\u1eeda v\u00e0 x\u00f3a n\u1ed9i dung trong mailbox.<\/p>\n

Send As<\/strong> \u2013 g\u1eedi email nh\u01b0 th\u1ec3 ch\u00ednh Shared Mailbox g\u1eedi.<\/p>\n

Send on Behalf<\/strong> \u2013 g\u1eedi email d\u01b0\u1edbi d\u1ea1ng \u201cUser on behalf of Shared Mailbox\u201d.<\/p>\n

\u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p gi\u1eef \u0111\u01b0\u1ee3c c\u1ea3 t\u00ednh chuy\u00ean nghi\u1ec7p l\u1eabn kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t.<\/p>\n

V\u00ec sao sales@<\/code> ph\u00f9 h\u1ee3p v\u1edbi Shared Mailbox?<\/h1>\n

M\u1ed9t \u0111\u1ecba ch\u1ec9 sales@company.com<\/code> th\u01b0\u1eddng kh\u00f4ng thu\u1ed9c v\u1ec1 m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3.<\/p>\n

N\u00f3 thu\u1ed9c v\u1ec1 Sales Team.<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u b\u00e1o gi\u00e1, h\u1ecfi th\u00f4ng tin s\u1ea3n ph\u1ea9m ho\u1eb7c y\u00eau c\u1ea7u t\u01b0 v\u1ea5n v\u00e0o \u0111\u1ecba ch\u1ec9 n\u00e0y.<\/p>\n

N\u1ebfu ch\u1ec9 forward email t\u1eeb sales@<\/code> sang t\u1eebng nh\u00e2n vi\u00ean, team c\u00f3 th\u1ec3 g\u1eb7p nh\u1eefng t\u00ecnh hu\u1ed1ng nh\u01b0:<\/p>\n

Hai ng\u01b0\u1eddi c\u00f9ng tr\u1ea3 l\u1eddi m\u1ed9t kh\u00e1ch h\u00e0ng.<\/p>\n

Kh\u00f4ng ai tr\u1ea3 l\u1eddi v\u00ec ngh\u0129 ng\u01b0\u1eddi kh\u00e1c \u0111\u00e3 x\u1eed l\u00fd.<\/p>\n

Ng\u01b0\u1eddi g\u1eedi kh\u00f4ng bi\u1ebft \u0111\u1ed3ng nghi\u1ec7p \u0111\u00e3 ph\u1ea3n h\u1ed3i ch\u01b0a.<\/p>\n

Khi m\u1ed9t Sales ngh\u1ec9 vi\u1ec7c, l\u1ecbch s\u1eed trao \u0111\u1ed5i n\u1eb1m trong mailbox c\u00e1 nh\u00e2n.<\/p>\n

Shared Mailbox gi\u00fap gi\u1ea3m c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n

T\u1ea5t c\u1ea3 email v\u00e0o sales@<\/code> n\u1eb1m trong c\u00f9ng m\u1ed9t mailbox.<\/p>\n

Nh\u1eefng Sales c\u00f3 quy\u1ec1n ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 \u0111\u1ecdc v\u00e0 x\u1eed l\u00fd c\u00f9ng m\u1ed9t ngu\u1ed3n d\u1eef li\u1ec7u.<\/p>\n

N\u1ebfu c\u1ea5u h\u00ecnh \u0111\u00fang, email tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb t\u1eeb:<\/p>\n

sales@company.com<\/strong><\/a><\/p>\n

thay v\u00ec \u0111\u1ecba ch\u1ec9 c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng Sales.<\/p>\n

\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n h\u01a1n.<\/p>\n

\u0110\u1ed1i v\u1edbi Sales Manager, lu\u1ed3ng trao \u0111\u1ed5i c\u0169ng d\u1ec5 theo d\u00f5i h\u01a1n.<\/p>\n

M\u1ed9t workflow th\u1ef1c t\u1ebf cho sales@<\/code><\/h2>\n

Gi\u1ea3 s\u1eed kh\u00e1ch h\u00e0ng g\u1eedi:<\/p>\n

\u201cCh\u00fang t\u00f4i mu\u1ed1n nh\u1eadn b\u00e1o gi\u00e1 Microsoft 365 cho 50 users.\u201d<\/p>\n

Email \u0111i v\u00e0o sales@company.com<\/code>.<\/p>\n

M\u1ed9t Sales Executive m\u1edf mailbox, ki\u1ec3m tra y\u00eau c\u1ea7u v\u00e0 tr\u1ea3 l\u1eddi b\u1eb1ng Send As.<\/p>\n

Kh\u00e1ch h\u00e0ng nh\u00ecn th\u1ea5y:<\/p>\n

From: <\/strong>sales@company.com<\/strong><\/a><\/p>\n

thay v\u00ec email c\u00e1 nh\u00e2n c\u1ee7a ng\u01b0\u1eddi x\u1eed l\u00fd.<\/p>\n

Sau \u0111\u00f3 khi Sales ngh\u1ec9 ph\u00e9p, m\u1ed9t \u0111\u1ed3ng nghi\u1ec7p kh\u00e1c v\u1eabn c\u00f3 th\u1ec3 xem to\u00e0n b\u1ed9 l\u1ecbch s\u1eed tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd.<\/p>\n

\u0110\u00e2y l\u00e0 l\u1ee3i \u00edch r\u1ea5t l\u1edbn so v\u1edbi vi\u1ec7c conversation n\u1eb1m trong mailbox c\u00e1 nh\u00e2n.<\/p>\n

V\u00ec sao support@<\/code> c\u00f2n ph\u00f9 h\u1ee3p h\u01a1n?<\/h1>\n

Support mailbox l\u00e0 m\u1ed9t trong nh\u1eefng use case \u0111i\u1ec3n h\u00ecnh m\u00e0 Microsoft \u0111\u1ec1 c\u1eadp khi n\u00f3i v\u1ec1 Shared Mailbox.<\/p>\n

M\u1ed9t \u0111\u1ecba ch\u1ec9 support th\u01b0\u1eddng c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng theo d\u00f5i.<\/p>\n

For example:<\/p>\n

support@company.com<\/code><\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi l\u1ed7i s\u1ea3n ph\u1ea9m, y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt ho\u1eb7c c\u00e2u h\u1ecfi s\u1eed d\u1ee5ng.<\/p>\n

N\u1ebfu team d\u00f9ng mailbox chung v\u1edbi shared password, s\u1ebd r\u1ea5t kh\u00f3 ki\u1ec3m so\u00e1t:<\/p>\n

Ai \u0111\u00e3 \u0111\u1ecdc?<\/p>\n

Ai \u0111\u00e3 tr\u1ea3 l\u1eddi?<\/p>\n

Ai \u0111ang x\u1eed l\u00fd?<\/p>\n

Ng\u01b0\u1eddi n\u00e0o \u0111ang d\u00f9ng password?<\/p>\n

C\u00f3 ai \u0111\u00e3 ngh\u1ec9 vi\u1ec7c nh\u01b0ng v\u1eabn bi\u1ebft password kh\u00f4ng?<\/p>\n

Shared Mailbox gi\u1ea3i quy\u1ebft ph\u1ea7n quy\u1ec1n truy c\u1eadp b\u1eb1ng c\u00e1ch g\u00e1n permission cho t\u1eebng user.<\/p>\n

Khi m\u1ed9t Support Engineer ngh\u1ec9 vi\u1ec7c, Admin ch\u1ec9 c\u1ea7n g\u1ee1 quy\u1ec1n c\u1ee7a user \u0111\u00f3.<\/p>\n

Kh\u00f4ng c\u1ea7n \u0111\u1ed5i password cho c\u1ea3 team.<\/p>\n

Shared Mailbox gi\u00fap support gi\u1eef m\u1ed9t \u0111\u1ecba ch\u1ec9 nh\u1ea5t qu\u00e1n<\/h2>\n

Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng kh\u00f4ng quan t\u00e2m nh\u00e2n vi\u00ean support c\u1ee5 th\u1ec3 l\u00e0 ai. H\u1ecd ch\u1ec9 mu\u1ed1n g\u1eedi y\u00eau c\u1ea7u t\u1edbi:<\/p>\n

support@company.com<\/code><\/p>\n

v\u00e0 nh\u1eadn c\u00e2u tr\u1ea3 l\u1eddi t\u1eeb \u0111\u00fang k\u00eanh \u0111\u00f3.<\/p>\n

Send As \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y.<\/p>\n

Microsoft m\u00f4 t\u1ea3 Send As l\u00e0 quy\u1ec1n cho ph\u00e9p email xu\u1ea5t hi\u1ec7n nh\u01b0 \u0111\u01b0\u1ee3c g\u1eedi tr\u1ef1c ti\u1ebfp t\u1eeb mailbox chung, kh\u00f4ng hi\u1ec3n th\u1ecb t\u00ean delegate.<\/p>\n

For example:<\/p>\n

From: <\/strong>support@company.com<\/strong><\/a><\/p>\n

thay v\u00ec:<\/p>\n

From: <\/strong>anh.nguyen@company.com<\/strong><\/a><\/p>\n

\u0110i\u1ec1u n\u00e0y t\u1ea1o ra h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p v\u00e0 nh\u1ea5t qu\u00e1n h\u01a1n.<\/p>\n

Send As v\u00e0 Send on Behalf kh\u00e1c nhau th\u1ebf n\u00e0o?<\/h1>\n

\u0110\u00e2y l\u00e0 \u0111i\u1ec3m Admin c\u1ea7n hi\u1ec3u r\u00f5.<\/p>\n

N\u1ebfu s\u1eed d\u1ee5ng Send As<\/strong>, ng\u01b0\u1eddi nh\u1eadn th\u1ea5y:<\/p>\n

From: <\/strong>support@company.com<\/strong><\/a><\/p>\n

Kh\u00f4ng c\u00f3 th\u00f4ng tin cho th\u1ea5y nh\u00e2n vi\u00ean n\u00e0o th\u1ef1c hi\u1ec7n thao t\u00e1c g\u1eedi.<\/p>\n

N\u1ebfu s\u1eed d\u1ee5ng Send on Behalf<\/strong>, ng\u01b0\u1eddi nh\u1eadn s\u1ebd th\u1ea5y d\u1ea1ng:<\/p>\n

Anh Nguyen on behalf of Support<\/strong><\/p>\n

Microsoft x\u00e1c nh\u1eadn Send on Behalf hi\u1ec3n th\u1ecb r\u00f5 delegate g\u1eedi thay m\u1eb7t mailbox, trong khi Send As khi\u1ebfn message tr\u00f4ng nh\u01b0 \u0111\u01b0\u1ee3c g\u1eedi tr\u1ef1c ti\u1ebfp t\u1eeb mailbox.<\/p>\n

V\u1edbi sales@<\/code> ho\u1eb7c support@<\/code>, nhi\u1ec1u doanh nghi\u1ec7p th\u01b0\u1eddng \u01b0u ti\u00ean Send As v\u00ec mu\u1ed1n duy tr\u00ec m\u1ed9t identity chung.<\/p>\n

Tuy nhi\u00ean, l\u1ef1a ch\u1ecdn n\u00e0y ph\u1ee5 thu\u1ed9c v\u00e0o y\u00eau c\u1ea7u minh b\u1ea1ch v\u00e0 governance.<\/p>\n

Full Access c\u00f3 \u0111\u1ed3ng ngh\u0129a v\u1edbi quy\u1ec1n g\u1eedi email kh\u00f4ng?<\/h1>\n

\u0110\u00e2y l\u00e0 m\u1ed9t l\u1ed7i c\u1ea5u h\u00ecnh kh\u00e1 ph\u1ed5 bi\u1ebfn. Microsoft x\u00e1c nh\u1eadn Full Access<\/strong> cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng m\u1edf mailbox, \u0111\u1ecdc, ch\u1ec9nh s\u1eeda v\u00e0 x\u00f3a message, nh\u01b0ng kh\u00f4ng t\u1ef1 \u0111\u1ed9ng cho ph\u00e9p h\u1ecd g\u1eedi email t\u1eeb mailbox.<\/p>\n

Mu\u1ed1n g\u1eedi, Admin v\u1eabn c\u1ea7n c\u1ea5p th\u00eam:<\/p>\n

Send As<\/strong><\/p>\n

ho\u1eb7c<\/p>\n

Send on Behalf<\/strong>.<\/p>\n

V\u00ec v\u1eady, v\u1edbi m\u1ed9t Sales Executive c\u1ea7n v\u1eeba \u0111\u1ecdc v\u1eeba tr\u1ea3 l\u1eddi t\u1eeb sales@<\/code>, c\u1ea5u h\u00ecnh th\u01b0\u1eddng c\u1ea7n:<\/p>\n

Full Access + Send As<\/strong><\/p>\n

N\u1ebfu ch\u1ec9 c\u1ea5p Full Access, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 m\u1edf mailbox nh\u01b0ng kh\u00f4ng g\u1eedi d\u01b0\u1edbi \u0111\u1ecba ch\u1ec9 chung.<\/p>\n

C\u00f3 n\u00ean chia s\u1ebb password c\u1ee7a sales@<\/code> cho c\u1ea3 team kh\u00f4ng?<\/h1>\n

Microsoft Shared Mailbox \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp th\u00f4ng qua permission t\u1eeb t\u00e0i kho\u1ea3n c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd, kh\u00f4ng ph\u1ea3i b\u1eb1ng c\u00e1ch nhi\u1ec1u ng\u01b0\u1eddi \u0111\u0103ng nh\u1eadp c\u00f9ng m\u1ed9t account chung.<\/p>\n

Microsoft th\u1eadm ch\u00ed khuy\u1ebfn ngh\u1ecb block sign-in tr\u1ef1c ti\u1ebfp cho account Shared Mailbox \u0111\u01b0\u1ee3c t\u1ea1o trong Exchange Online, v\u00ec \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng \u0111\u0103ng nh\u1eadp nh\u01b0 user mailbox b\u00ecnh th\u01b0\u1eddng.<\/p>\n

D\u00f9ng shared password t\u1ea1o ra nhi\u1ec1u r\u1ee7i ro.<\/p>\n

Khi nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c, doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed5i password.<\/p>\n

Kh\u00f4ng d\u1ec5 x\u00e1c \u0111\u1ecbnh ai \u0111\u00e3 th\u1ef1c hi\u1ec7n thao t\u00e1c.<\/p>\n

MFA tr\u1edf n\u00ean kh\u00f3 qu\u1ea3n l\u00fd.<\/p>\n

Password c\u00f3 th\u1ec3 b\u1ecb l\u01b0u tr\u00ean nhi\u1ec1u thi\u1ebft b\u1ecb.<\/p>\n

Audit v\u00e0 governance k\u00e9m h\u01a1n.<\/p>\n

Shared Mailbox + user permission l\u00e0 c\u00e1ch an to\u00e0n v\u00e0 d\u1ec5 qu\u1ea3n tr\u1ecb h\u01a1n.<\/p>\n

Shared Mailbox c\u00f3 c\u1ea7n license ri\u00eang kh\u00f4ng?<\/h1>\n

Microsoft hi\u1ec7n cho ph\u00e9p Shared Mailbox l\u01b0u t\u1ed1i \u0111a 50 GB<\/strong> m\u00e0 kh\u00f4ng c\u1ea7n g\u00e1n license ri\u00eang.<\/p>\n

Tuy nhi\u00ean, \u0111\u00e2y kh\u00f4ng n\u00ean \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 Shared Mailbox ho\u00e0n to\u00e0n \u201ckh\u00f4ng bao gi\u1edd c\u1ea7n license\u201d.<\/p>\n

N\u1ebfu mailbox v\u01b0\u1ee3t gi\u1edbi h\u1ea1n dung l\u01b0\u1ee3ng ho\u1eb7c c\u1ea7n m\u1ed9t s\u1ed1 capability n\u00e2ng cao nh\u01b0 archive ho\u1eb7c compliance feature c\u1ee5 th\u1ec3, y\u00eau c\u1ea7u licensing c\u00f3 th\u1ec3 thay \u0111\u1ed5i.<\/p>\n

Ngo\u00e0i ra, ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp Shared Mailbox v\u1eabn c\u1ea7n license Exchange Online\/Microsoft 365 ph\u00f9 h\u1ee3p c\u1ee7a ri\u00eang h\u1ecd theo \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng.<\/p>\n

Doanh nghi\u1ec7p n\u00ean ki\u1ec3m tra licensing th\u1ef1c t\u1ebf n\u1ebfu mailbox c\u00f3 y\u00eau c\u1ea7u storage ho\u1eb7c compliance \u0111\u1eb7c bi\u1ec7t.<\/p>\n

M\u1ed9t v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng: Sent Items<\/h1>\n

\u0110\u00e2y l\u00e0 ph\u1ea7n r\u1ea5t d\u1ec5 b\u1ecb b\u1ecf s\u00f3t khi tri\u1ec3n khai. Theo m\u1eb7c \u0111\u1ecbnh, khi m\u1ed9t ng\u01b0\u1eddi g\u1eedi email t\u1eeb Shared Mailbox, message \u0111\u00e3 g\u1eedi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u01b0u trong Sent Items c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n g\u1eedi<\/strong>, thay v\u00ec Sent Items c\u1ee7a Shared Mailbox.<\/p>\n

V\u1edbi support@<\/code>, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t v\u1ea5n \u0111\u1ec1 l\u1edbn.<\/p>\n

Nh\u00e2n vi\u00ean A tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u00e2n vi\u00ean B m\u1edf mailbox chung nh\u01b0ng kh\u00f4ng th\u1ea5y email \u0111\u00e3 g\u1eedi.<\/p>\n

B ngh\u0129 ch\u01b0a ai x\u1eed l\u00fd v\u00e0 tr\u1ea3 l\u1eddi l\u1ea7n n\u1eefa.<\/p>\n

\u0110\u1ec3 tr\u00e1nh \u0111i\u1ec1u n\u00e0y, Admin n\u00ean c\u1ea5u h\u00ecnh Shared Mailbox \u0111\u1ec3 gi\u1eef b\u1ea3n sao c\u1ee7a message Send As ho\u1eb7c Send on Behalf trong Sent Items c\u1ee7a mailbox chung. Microsoft h\u1ed7 tr\u1ee3 thi\u1ebft l\u1eadp n\u00e0y trong Microsoft 365 admin center.<\/p>\n

\u0110\u00e2y g\u1ea7n nh\u01b0 l\u00e0 m\u1ed9t c\u1ea5u h\u00ecnh n\u00ean ki\u1ec3m tra ngay khi tri\u1ec3n khai sales@<\/code> ho\u1eb7c support@<\/code>.<\/p>\n

Shared Mailbox c\u00f3 thay th\u1ebf ticketing system kh\u00f4ng?<\/h1>\n

Shared Mailbox r\u1ea5t ph\u00f9 h\u1ee3p cho nh\u1eefng team support nh\u1ecf ho\u1eb7c workflow email \u0111\u01a1n gi\u1ea3n.<\/p>\n

Nh\u01b0ng khi kh\u1ed1i l\u01b0\u1ee3ng ticket t\u0103ng, doanh nghi\u1ec7p s\u1ebd b\u1eaft \u0111\u1ea7u c\u1ea7n th\u00eam:<\/p>\n

Ticket ID.<\/p>\n

Priority.<\/p>\n

SLA.<\/p>\n

Assignment.<\/p>\n

Escalation.<\/p>\n

Status.<\/p>\n

Reporting.<\/p>\n

Customer history.<\/p>\n

Automation.<\/p>\n

Shared Mailbox b\u1ea3n th\u00e2n n\u00f3 kh\u00f4ng ph\u1ea3i m\u1ed9t helpdesk platform ho\u00e0n ch\u1ec9nh.<\/p>\n

N\u1ebfu Support Team ch\u1ec9 nh\u1eadn 10\u201320 email m\u1ed7i ng\u00e0y, Shared Mailbox c\u00f3 th\u1ec3 \u0111\u1ee7.<\/p>\n

N\u1ebfu c\u00f3 h\u00e0ng tr\u0103m request v\u00e0 SLA ph\u1ee9c t\u1ea1p, doanh nghi\u1ec7p n\u00ean c\u00e2n nh\u1eafc ticketing system ho\u1eb7c CRM service module.<\/p>\n

C\u00f3 th\u1ec3 hi\u1ec3u:<\/p>\n

Shared Mailbox = shared email workflow<\/strong><\/p>\n

kh\u00f4ng ph\u1ea3i:<\/p>\n

Shared Mailbox = full ticket management system<\/strong><\/p>\n

Shared Mailbox c\u00f3 thay CRM cho Sales kh\u00f4ng?<\/h1>\n

C\u0169ng kh\u00f4ng.<\/p>\n

sales@<\/code> gi\u00fap nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng nh\u1eadn v\u00e0 tr\u1ea3 l\u1eddi inquiry.<\/p>\n

Nh\u01b0ng n\u00f3 kh\u00f4ng qu\u1ea3n l\u00fd \u0111\u1ea7y \u0111\u1ee7:<\/p>\n

Lead stage.<\/p>\n

Opportunity value.<\/p>\n

Sales pipeline.<\/p>\n

Forecast.<\/p>\n

Follow-up activity.<\/p>\n

Win\/loss.<\/p>\n

Customer profile.<\/p>\n

N\u1ebfu Sales Team nh\u1ecf, Shared Mailbox c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t \u0111i\u1ec3m ti\u1ebfp nh\u1eadn lead r\u1ea5t t\u1ed1t.<\/p>\n

Khi quy tr\u00ecnh ph\u1ee9c t\u1ea1p h\u01a1n, CRM n\u00ean ti\u1ebfp qu\u1ea3n ph\u1ea7n pipeline v\u00e0 customer relationship.<\/p>\n

L\u00e0m sao tr\u00e1nh hai ng\u01b0\u1eddi c\u00f9ng tr\u1ea3 l\u1eddi m\u1ed9t email?<\/h1>\n

Shared Mailbox kh\u00f4ng t\u1ef1 \u0111\u1ed9ng bi\u1ebfn m\u1ed7i email th\u00e0nh m\u1ed9t assigned task.<\/p>\n

\u0110\u00e2y l\u00e0 h\u1ea1n ch\u1ebf c\u1ea7n hi\u1ec3u r\u00f5.<\/p>\n

V\u1edbi team nh\u1ecf, doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng quy \u01b0\u1edbc \u0111\u01a1n gi\u1ea3n.<\/p>\n

V\u00ed d\u1ee5, ng\u01b0\u1eddi x\u1eed l\u00fd c\u00f3 th\u1ec3:<\/p>\n

G\u1eafn category.<\/p>\n

Move email sang folder \u201cIn Progress\u201d.<\/p>\n

Flag message.<\/p>\n

Move sang folder theo t\u00ean ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch.<\/p>\n

Ho\u1eb7c team quy \u0111\u1ecbnh ai m\u1edf tr\u01b0\u1edbc ph\u1ea3i \u0111\u00e1nh d\u1ea5u ngay.<\/p>\n

V\u1edbi volume cao h\u01a1n, doanh nghi\u1ec7p n\u00ean d\u00f9ng workflow ho\u1eb7c ticketing platform chuy\u00ean bi\u1ec7t thay v\u00ec c\u1ed1 bi\u1ebfn Outlook th\u00e0nh h\u1ec7 th\u1ed1ng ph\u00e2n c\u00f4ng ph\u1ee9c t\u1ea1p.<\/p>\n

C\u00f3 n\u00ean t\u1ea1o folder trong Shared Mailbox?<\/h1>\n

C\u00f3, nh\u01b0ng n\u00ean gi\u1eef \u0111\u01a1n gi\u1ea3n.<\/p>\n

V\u00ed d\u1ee5 support@<\/code> c\u00f3 th\u1ec3 c\u00f3:<\/p>\n

Inbox<\/p>\n

In Progress<\/p>\n

Waiting for Customer<\/p>\n

Completed<\/p>\n

Ho\u1eb7c sales@<\/code> c\u00f3 th\u1ec3 c\u00f3:<\/p>\n

New Leads<\/p>\n

Contacted<\/p>\n

Proposal Sent<\/p>\n

Closed<\/p>\n

Nh\u01b0ng n\u1ebfu c\u1ea5u tr\u00fac folder b\u1eaft \u0111\u1ea7u c\u00f3 qu\u00e1 nhi\u1ec1u c\u1ea5p v\u00e0 nhi\u1ec1u rule ph\u1ee9c t\u1ea1p, mailbox s\u1ebd tr\u1edf n\u00ean kh\u00f3 qu\u1ea3n l\u00fd.<\/p>\n

Khi \u0111\u00f3 Lists, CRM ho\u1eb7c Helpdesk c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n

Shared Mailbox c\u00f3 calendar d\u00f9ng chung kh\u00f4ng?<\/h1>\n

C\u00f3.<\/p>\n

Shared Mailbox c\u00f3 th\u1ec3 bao g\u1ed3m c\u1ea3 calendar, v\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 permission ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 truy c\u1eadp ho\u1eb7c qu\u1ea3n l\u00fd calendar \u0111\u00f3. Microsoft n\u00eau r\u1eb1ng ng\u01b0\u1eddi c\u00f3 Full Access c\u00f3 th\u1ec3 t\u1ea1o calendar items c\u00f9ng nhi\u1ec1u lo\u1ea1i item kh\u00e1c trong mailbox.<\/p>\n

Use case n\u00e0y c\u00f3 th\u1ec3 h\u1eefu \u00edch cho:<\/p>\n

Sales appointment calendar.<\/p>\n

Support duty schedule.<\/p>\n

Reception booking.<\/p>\n

Team availability.<\/p>\n

Tuy nhi\u00ean, n\u1ebfu m\u1ee5c ti\u00eau ch\u1ec9 l\u00e0 cho kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1eb7t l\u1ecbch, Microsoft Bookings c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n

M\u1ed9t m\u00f4 h\u00ecnh ph\u00e2n quy\u1ec1n \u0111\u01a1n gi\u1ea3n cho sales@<\/code><\/h1>\n

Doanh nghi\u1ec7p c\u00f3 4 Sales Executive v\u00e0 1 Sales Manager.<\/p>\n

C\u00f3 th\u1ec3 thi\u1ebft k\u1ebf:<\/p>\n

Sales Executive
\n\u2192 Full Access
\n\u2192 Send As<\/p>\n

Sales Manager
\n\u2192 Full Access
\n\u2192 Send As<\/p>\n

Khi m\u1ed9t nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c, IT g\u1ee1 permission c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3.<\/p>\n

Mailbox v\u00e0 to\u00e0n b\u1ed9 l\u1ecbch s\u1eed v\u1eabn gi\u1eef nguy\u00ean.<\/p>\n

Kh\u00f4ng c\u1ea7n chuy\u1ec3n ownership v\u00ec mailbox v\u1ed1n thu\u1ed9c team.<\/p>\n

\u0110\u00e2y l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf l\u1edbn c\u1ee7a Shared Mailbox.<\/p>\n

M\u1ed9t m\u00f4 h\u00ecnh cho support@<\/code><\/h1>\n

Support Team c\u00f3 5 ng\u01b0\u1eddi.<\/p>\n

T\u1ea5t c\u1ea3 c\u1ea7n \u0111\u1ecdc v\u00e0 tr\u1ea3 l\u1eddi ticket.<\/p>\n

C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng:<\/p>\n

Full Access + Send As<\/strong><\/p>\n

v\u00e0 b\u1eadt l\u01b0u Sent Items v\u00e0o Shared Mailbox.<\/p>\n

Team Lead c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp convention:<\/p>\n

Unread = ch\u01b0a \u0111\u01b0\u1ee3c xem.<\/p>\n

Category = ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch.<\/p>\n

In Progress = \u0111ang x\u1eed l\u00fd.<\/p>\n

Waiting = \u0111ang ch\u1edd kh\u00e1ch h\u00e0ng.<\/p>\n

Completed = \u0111\u00e3 x\u1eed l\u00fd.<\/p>\n

M\u00f4 h\u00ecnh n\u00e0y kh\u00e1 ph\u00f9 h\u1ee3p v\u1edbi team support nh\u1ecf.<\/p>\n

N\u1ebfu volume t\u0103ng m\u1ea1nh, c\u00f3 th\u1ec3 chuy\u1ec3n sang ticketing system sau.<\/p>\n

N\u00ean d\u00f9ng Distribution List hay Shared Mailbox?<\/h1>\n

Hai c\u00f4ng c\u1ee5 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00e1c nhau.<\/p>\n

Distribution List ch\u1ee7 y\u1ebfu d\u00f9ng \u0111\u1ec3 ph\u00e2n ph\u1ed1i email<\/strong> t\u1edbi nhi\u1ec1u ng\u01b0\u1eddi.<\/p>\n

For example:<\/p>\n

allstaff@company.com<\/code><\/p>\n

Khi g\u1eedi t\u1edbi \u0111\u1ecba ch\u1ec9 \u0111\u00f3, email \u0111\u01b0\u1ee3c g\u1eedi t\u1edbi mailbox c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean.<\/p>\n

Shared Mailbox l\u1ea1i cung c\u1ea5p m\u1ed9t mailbox chung<\/strong> \u0111\u1ec3 nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng \u0111\u1ecdc v\u00e0 x\u1eed l\u00fd.<\/p>\n

N\u1ebfu m\u1ee5c ti\u00eau l\u00e0:<\/p>\n

\u201cG\u1eedi m\u1ed9t th\u00f4ng b\u00e1o cho c\u1ea3 nh\u00f3m\u201d<\/p>\n

\u2192 Distribution List.<\/p>\n

N\u1ebfu m\u1ee5c ti\u00eau l\u00e0:<\/p>\n

\u201cNhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng qu\u1ea3n l\u00fd m\u1ed9t \u0111\u1ecba ch\u1ec9 email\u201d<\/p>\n

\u2192 Shared Mailbox.<\/p>\n

V\u1edbi sales@<\/code> and support@<\/code>, Shared Mailbox th\u01b0\u1eddng ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n

N\u00ean d\u00f9ng Microsoft 365 Group hay Shared Mailbox?<\/h1>\n

Microsoft 365 Group ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi collaboration g\u1ed3m email conversation, SharePoint, Planner v\u00e0 c\u00e1c t\u00e0i nguy\u00ean nh\u00f3m.<\/p>\n

Shared Mailbox t\u1eadp trung r\u00f5 h\u01a1n v\u00e0o mailbox chung.<\/p>\n

N\u1ebfu business process xoay quanh vi\u1ec7c nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng qu\u1ea3n l\u00fd email b\u00ean ngo\u00e0i, Shared Mailbox \u0111\u01a1n gi\u1ea3n v\u00e0 t\u1ef1 nhi\u00ean h\u01a1n.<\/p>\n

N\u1ebfu team c\u1ea7n workspace c\u1ed9ng t\u00e1c r\u1ed9ng h\u01a1n ngo\u00e0i email, Microsoft 365 Group ho\u1eb7c Teams c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n

L\u1ed7i th\u01b0\u1eddng g\u1eb7p: c\u1ea5p quy\u1ec1n qu\u00e1 r\u1ed9ng<\/h1>\n

Kh\u00f4ng ph\u1ea3i ai trong c\u00f4ng ty c\u0169ng c\u1ea7n truy c\u1eadp sales@<\/code> ho\u1eb7c support@<\/code>.<\/p>\n

Ch\u1ec9 n\u00ean c\u1ea5p quy\u1ec1n cho nh\u1eefng user th\u1eadt s\u1ef1 tham gia workflow.<\/p>\n

\u0110\u1eb7c bi\u1ec7t Full Access cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng \u0111\u1ecdc, t\u1ea1o, ch\u1ec9nh s\u1eeda v\u00e0 x\u00f3a n\u1ed9i dung mailbox.<\/p>\n

V\u00ec v\u1eady, permission n\u00ean \u0111\u01b0\u1ee3c review \u0111\u1ecbnh k\u1ef3.<\/p>\n

Nh\u00e2n vi\u00ean chuy\u1ec3n ph\u00f2ng ban ho\u1eb7c ngh\u1ec9 vi\u1ec7c c\u1ea7n \u0111\u01b0\u1ee3c g\u1ee1 quy\u1ec1n nhanh ch\u00f3ng.<\/p>\n

L\u1ed7i th\u01b0\u1eddng g\u1eb7p: kh\u00f4ng ph\u00e2n bi\u1ec7t Send As v\u00e0 Send on Behalf<\/h1>\n

N\u1ebfu Admin c\u1ea5u h\u00ecnh Send on Behalf trong khi doanh nghi\u1ec7p mu\u1ed1n kh\u00e1ch h\u00e0ng ch\u1ec9 nh\u00ecn th\u1ea5y support@<\/code>, tr\u1ea3i nghi\u1ec7m s\u1ebd kh\u00f4ng \u0111\u00fang mong mu\u1ed1n.<\/p>\n

Ng\u01b0\u1ee3c l\u1ea1i, c\u00f3 t\u1ed5 ch\u1ee9c mu\u1ed1n bi\u1ebft ng\u01b0\u1eddi c\u1ee5 th\u1ec3 n\u00e0o \u0111\u00e3 tr\u1ea3 l\u1eddi v\u00e0 ch\u1ecdn Send on Behalf.<\/p>\n

Do \u0111\u00f3, c\u1ea7n th\u1ed1ng nh\u1ea5t t\u1eeb tr\u01b0\u1edbc:<\/p>\n

Identity chung ho\u00e0n to\u00e0n \u2192 Send As<\/strong><\/p>\n

Mu\u1ed1n th\u1ec3 hi\u1ec7n ng\u01b0\u1eddi x\u1eed l\u00fd \u2192 Send on Behalf<\/strong><\/p>\n

Kh\u00f4ng n\u00ean c\u1ea5u h\u00ecnh ng\u1eabu nhi\u00ean.<\/p>\n

L\u1ed7i th\u01b0\u1eddng g\u1eb7p: kh\u00f4ng b\u1eadt Shared Sent Items<\/h1>\n

\u0110\u00e2y l\u00e0 l\u1ed7i r\u1ea5t ph\u1ed5 bi\u1ebfn.<\/p>\n

N\u1ebfu m\u1ed7i ng\u01b0\u1eddi ch\u1ec9 nh\u00ecn th\u1ea5y email \u0111\u00e3 g\u1eedi trong Sent Items c\u00e1 nh\u00e2n, team s\u1ebd kh\u00f4ng c\u00f3 m\u1ed9t l\u1ecbch s\u1eed outbound chung r\u00f5 r\u00e0ng.<\/p>\n

Admin n\u00ean c\u00e2n nh\u1eafc b\u1eadt:<\/p>\n

Copy messages sent as this mailbox.<\/p>\n

Copy messages sent on behalf of this mailbox.<\/p>\n

Microsoft 365 admin center h\u1ed7 tr\u1ee3 c\u00e1c t\u00f9y ch\u1ecdn n\u00e0y trong Shared Mailbox settings.<\/p>\n

L\u1ed7i th\u01b0\u1eddng g\u1eb7p: bi\u1ebfn mailbox th\u00e0nh kho d\u1eef li\u1ec7u v\u0129nh vi\u1ec5n<\/h1>\n

Shared Mailbox kh\u00f4ng n\u00ean l\u00e0 n\u01a1i l\u01b0u m\u1ecdi attachment v\u00e0 l\u1ecbch s\u1eed kh\u00f4ng gi\u1edbi h\u1ea1n m\u00e0 kh\u00f4ng c\u00f3 retention strategy.<\/p>\n

Mailbox c\u00f3 th\u1ec3 t\u0103ng dung l\u01b0\u1ee3ng theo th\u1eddi gian.<\/p>\n

Doanh nghi\u1ec7p n\u00ean review:<\/p>\n

Mail n\u00e0o c\u1ea7n gi\u1eef?<\/p>\n

Retention bao l\u00e2u?<\/p>\n

Attachment quan tr\u1ecdng c\u00f3 n\u00ean \u0111\u01b0a sang SharePoint kh\u00f4ng?<\/p>\n

C\u00f3 c\u1ea7n compliance policy kh\u00f4ng?<\/p>\n

V\u1edbi t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c, SharePoint th\u01b0\u1eddng ph\u00f9 h\u1ee3p h\u01a1n email.<\/p>\n

L\u1ed7i th\u01b0\u1eddng g\u1eb7p: d\u00f9ng auto-forward thay Shared Mailbox<\/h1>\n

M\u1ed9t s\u1ed1 doanh nghi\u1ec7p c\u1ea5u h\u00ecnh sales@<\/code> r\u1ed3i forward email t\u1edbi 5 Sales.<\/p>\n

K\u1ebft qu\u1ea3 l\u00e0 m\u1ed7i ng\u01b0\u1eddi c\u00f3 m\u1ed9t copy ri\u00eang.<\/p>\n

Kh\u00f4ng ai c\u00f3 single source of truth.<\/p>\n

M\u1ed9t ng\u01b0\u1eddi tr\u1ea3 l\u1eddi nh\u01b0ng nh\u1eefng ng\u01b0\u1eddi kh\u00e1c kh\u00f4ng bi\u1ebft.<\/p>\n

Shared Mailbox ph\u00f9 h\u1ee3p h\u01a1n v\u00ec m\u1ecdi ng\u01b0\u1eddi c\u00f9ng l\u00e0m vi\u1ec7c tr\u00ean m\u1ed9t mailbox.<\/p>\n

C\u00f3 n\u00ean b\u1eadt auto-reply?<\/h1>\n

T\u00f9y use case.<\/p>\n

V\u1edbi support@<\/code>, auto-reply c\u00f3 th\u1ec3 h\u1eefu \u00edch:<\/p>\n

\u201cCh\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u v\u00e0 s\u1ebd ph\u1ea3n h\u1ed3i trong gi\u1edd l\u00e0m vi\u1ec7c.\u201d<\/p>\n

\u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft email \u0111\u00e3 \u0111\u1ebfn h\u1ec7 th\u1ed1ng.<\/p>\n

V\u1edbi sales@<\/code>, doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng auto-reply nh\u1eb9 nh\u00e0ng n\u1ebfu mu\u1ed1n x\u00e1c nh\u1eadn inquiry.<\/p>\n

Tuy nhi\u00ean, n\u1ebfu \u0111\u00e3 c\u00f3 ticketing ho\u1eb7c CRM automation, n\u00ean tr\u00e1nh g\u1eedi nhi\u1ec1u confirmation tr\u00f9ng nhau.<\/p>\n

Checklist tri\u1ec3n khai Shared Mailbox<\/h1>\n

Tr\u01b0\u1edbc khi \u0111\u01b0a sales@<\/code> ho\u1eb7c support@<\/code> v\u00e0o s\u1eed d\u1ee5ng, doanh nghi\u1ec7p n\u00ean ki\u1ec3m tra:<\/p>\n